Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: October 16, 2026
Children's Privacy
Pickleball365 is not intended for children under 13 years of age.
Our Terms of Service require users to be at least 13 years old. Do not create an account or provide personal information if you are under 13.
Our Commitment:
- We do not knowingly collect personal information from children under 13
- Date of birth is optional in your player profile. If you provide it, we store the full date with your account and use it for profile age-range preferences.
- Your full birthdate is not part of your public player profile. An age range may be shown if you enable the public age-range preference.
- If we learn we have inadvertently collected data from a child under 13, we will delete it promptly
If you believe we have collected information from a child under 13, please contact us immediately at privacy@pickleball365.org
Information We Collect
Account Information
- Name and email address
- Optional date of birth and age-range sharing preference
- Profile information (location, preferences)
- Authentication credentials
Match Data
- Match results and scores
- Opponent information
- Match location and surface type
Equipment Data
- Paddle information (brand, model, variant)
- Shoe information (brand, model)
- Equipment usage in matches
Equipment data is optional and only collected when you choose to log your gear when submitting match results.
Usage Data
- App usage patterns and features accessed
- Device information, device identifiers, and (on the web) browser type
- IP address and general/approximate location data
- Crash logs, diagnostics, and performance data
- App installation identifiers and push notification tokens used to register app instances and deliver notifications
Device Permissions (Mobile App)
In our Android and iOS apps, you can choose photos to upload and allow location access for nearby clubs and courts, game recommendations, court check-in, or profile location. Android supports approximate or precise location; some court check-ins require precise location to verify proximity. The Android app does not request background location permission. These permissions are optional. You can use supported manual search options and change permissions in device Settings.
Location Searches and Court Check-In
If you choose device-based discovery, the Android or iOS app sends your latitude and longitude to Pickleball365 servers to find nearby courts and recommend games. These coordinates may be approximate or precise, depending on your permission choice. Manual searches send the place text you enter, such as a city, postal code, or country. Your saved profile location and selected home court may also be used for recommendations.
Court check-in verifies proximity on your device when the club has a configured court location. The check-in record in Firebase identifies your account, display name and club, and stores check-in, expiry and activity timestamps plus your sharing preference. It does not contain the raw latitude and longitude used for that proximity check. Club members and administrators can access check-in records; your sharing preference controls the Courtside Here now display. You can check out manually or let presence expire.
Push Notifications and Installation Identifiers
Firebase Cloud Messaging uses app installation identifiers and delivery tokens. We associate delivery tokens and an app-generated device identifier with your signed-in account to route notifications and manage account changes. Notification permission controls what can be displayed; it does not prevent all underlying Firebase installation or service-registration data from being created.
Subscriptions & Purchases
Pro subscription status and purchase history. Purchases made through Android use Google Play Billing; iOS purchases use Apple; web purchases use Stripe. We process purchase tokens or transaction identifiers and subscription status to verify purchases, restore access, and prevent duplicate or fraudulent claims. We do not receive or store your full payment card details.
How We Use Your Information
- Calculate and maintain your Pulse365 Measurements (analytics metrics, not ratings). Note: DUPR is the official rating system of Pickleball365.
- Provide match history and statistics
- Enable social features like following other players
- Send notifications about matches and updates
- Analyze equipment performance and usage patterns
- Provide aggregated equipment analytics to gear brands through our Partner Network (anonymized and aggregated only)
- Improve our service and develop new features
- Deliver push notifications you've enabled
- Diagnose crashes and improve app performance and reliability
- Ensure platform security and prevent fraud
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We do not track you across apps or websites owned by other companies, and we do not use the device advertising identifier (IDFA).
Limited Sharing
- With other players according to the feature you use, including public profile information, match and club participation, and court check-in records available to club members and administrators.
- With service providers who help us operate the platform, including Google Firebase for hosting, databases and cloud messaging, Google Play and Apple for in-app purchases, Stripe for web payments, SendGrid for email delivery, and Google Gemini for AI-powered coaching insights. Location lookup and weather providers process search information when those features are used.
- With gear brands through our Partner Network (equipment data only, aggregated and anonymized for analytics purposes)
- When required by law or to protect our rights
Data Retention and Deletion
We retain account and feature data to provide the service, maintain security, verify transactions, and meet legal obligations. Check-in expiry controls whether presence is current; it is not an immediate deletion deadline for the stored check-in record. Search caches and operational logs follow their configured retention settings.
For account deletion and retained records, see our Data Deletion Policy.
Data Security
- All data is encrypted in transit and at rest
- We use industry-standard security practices
- Access to your data is limited to authorized personnel
- Regular security audits and updates
Your Rights
Available Rights
- Update or correct your information: You can update your profile information, location, and preferences directly in your account settings.
- Delete your account and data: You can permanently delete your account and all personal data directly in the app under Settings → Delete account. You can also request deletion by emailing info@pickleball365.org with the subject "Data Deletion Request." See our Data Deletion Policy for more details.
Rights Available Upon Request
- Access your data: While we do not currently offer a self-service data download feature, you can request access to your personal data by contacting us at info@pickleball365.org.
- Data portability: You can request a copy of your data in a portable format by contacting us at info@pickleball365.org.
Note: Optional location access, notification permissions, and available sharing settings let you control those features. Some processing is necessary to provide and secure your account. You may request account deletion, subject to the retention described in this policy and our Data Deletion Policy.
Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
Email: info@pickleball365.org